1. Order Cancellation Window:
You can request the cancellation of your order within 2 hours of placing the order.
2. Eligible Orders
Not all orders may be eligible for cancellation. Certain products, personalized items, or orders that have already been shipped or delivered may not be canceled.
3. Cancellation Process
3.1 Requesting Cancellation: To request the cancellation of your order, please follow these steps:
- Contact our customer support team at support@makemysite.com or utilize the website's cancel order feature.
- Provide your order details, including the order number and reason for cancellation.
- Our team will review your request and confirm whether the cancellation is possible.
3.2 Cancellation Confirmation: If your order is eligible for cancellation and has not been processed for shipping, we will send you a cancellation confirmation.
4. Refunds for Canceled Orders
- Refund Process: If your order is canceled within the specified cancellation window and a refund is applicable, we will process the refund to the original payment method used for the purchase.
- Timeframe for Refunds: Refunds for canceled orders will be processed within 7-12 days from the date of cancellation confirmation.
5. Changes to the Cancellation Policy
We may update this Order Cancellation Policy from time to time for operational, legal, or regulatory reasons. The most current version will be posted on our website. Please review this policy periodically for the latest information.
Contact Us
If you have any questions, concerns, or inquiries about our Order Cancellation Policy, please contact our customer support team at support@makemysite.com. By placing an order on our website, you agree to be bound by the terms outlined in this Order Cancellation Policy.